These Terms & Conditions (“Terms”) govern all services provided by Ionic Fresh (“Company,” “we,” “our,” or “us”). By requesting, scheduling, or allowing services to be performed, you (“Customer”) acknowledge, understand, and agree to be bound by these Terms in full.
FAQs Incorporated by Reference
The Frequently Asked Questions (“FAQs”) published on this website are hereby incorporated by reference into these Terms and Conditions and form an integral part of the agreement between Ionic Fresh and the customer.
- By booking, requesting service, or allowing work to proceed, you acknowledge that you have read, understood, and agreed to both these Terms and Conditions and the FAQs, including all service limitations, exclusions, pricing clarifications, and policies described therein.
Payment & Billing Terms
- Payment in full is due immediately upon completion of service, unless alternative payment arrangements have been approved in writing prior to service.
- If a written payment arrangement is approved and an invoice (“bill-out”) is issued, payment is due upon receipt and must be paid in full no later than thirty (30) days from the date of service, unless otherwise agreed to in writing.
If payment is not received in full within thirty (30) days:
- Any discounts, promotional pricing, or courtesy adjustments shall become null and void
- The full, undiscounted invoice amount shall become immediately due and payable
- Failure to remit payment may result in additional actions, including but not limited to collection efforts, legal proceedings, and recovery of reasonable costs, including attorney or collection fees where permitted by law.
Returned Payments
- A $35 returned check fee will be assessed for each returned, declined, or dishonored check or payment and must be paid immediately upon notice.
- Unpaid balances may be subject to collection costs where permitted by law.
Cancellation, Rescheduling & Access Delays
- Customers are responsible for providing reasonable notice for cancellations or rescheduling.
- Missed appointments, last-minute cancellations, or failure to provide access to the service area at the scheduled time may result in service charges or rescheduling fees.
If service is delayed due to lack of access, unsecured pets, blocked work areas, or Customer unavailability, Ionic Fresh reserves the right to:
- Wait a reasonable amount of time
- Reschedule the appointment
- Charge for time lost or services already mobilized
Service Results, Guarantees & Limitations
- Ionic Fresh agrees to perform services in a professional manner consistent with industry standards.
- No guarantees are made regarding permanent stain or odor removal.
- We will re-service affected areas one (1) time, at no additional charge, within fourteen (14) days of the original service for spots or issues directly related to our work.
The following conditions are expressly excluded from any guarantee:
- Pet odor or stain removal where pets continue to reside in the home
- Stains or odors previously treated by the Customer or third parties resulting in further contamination or damage
- Pet urine or contamination that has heavily or fully saturated carpet backing, padding, or subfloor over an extended period
- Requests made after the fourteen (14) day period will be billed at standard service rates.
Water Damage Limitations
- Water damage situations vary by source, duration, and severity.
- Ionic Fresh provides water extraction and related cleaning services but does not diagnose mold, guarantee restoration outcomes, or provide insurance or health-related advice.
- Severe flooding, structural damage, or suspected mold conditions require direct inspection and may require referral to specialized restoration professionals.
Access, Presence & Safety Requirements
- An individual eighteen (18) years of age or older must be present at the service location for the duration of service.
For safety, liability, and insurance purposes:
- Ionic Fresh employees are strictly prohibited from providing personal care services, including child care or pet sitting
- Pets must be properly secured prior to service
Furniture Moving & Service Scope
- At Ionic Fresh, we do not move furniture as part of our cleaning services. Customers are responsible for moving any furniture or items they wish to have cleaned beneath or around before our arrival.
- Light Furniture (such as chairs, small tables) may be moved at our discretion, if it is safe to do so.
- Large or Heavy Items (such as beds, dressers, sofas, sectionals, appliances, and electronics) must be moved by the customer prior to our arrival if you want cleaning underneath.
- We will not move or relocate large furniture, appliances, or electronics unless prior arrangements have been made in writing before the scheduled service.
- We cannot clean areas obstructed by furniture or items left in place, and we are not responsible for any damage to furniture, electronics, or personal items. This includes any damage resulting from unstable, weakened, or improperly assembled furniture.
- Any requests to move furniture on-site that were not pre-approved will result in additional charges, service limitations, or possible refusal of service.
Photos, Videos & Use of Media
- Before-and-after photos or videos may be taken only with Customer’s verbal consent and will be limited solely to the cleaned areas (floors or furniture).
- All media usage is governed by our Privacy Policy. Reasonable steps will be taken to remove or obscure identifying information; however, no guarantee is made that all identifying details can be fully eliminated in all circumstances.
Right to Refuse or Terminate Service
Ionic Fresh reserves the right to refuse, suspend, or immediately terminate service for professional, safety, legal, or operational reasons, including but not limited to
- Unsafe or unsanitary working conditions
- Inappropriate conduct
- Harassment, intimidation, threats, or sexual advances
If service is terminated for these reasons, the Customer remains responsible for payment for services rendered up to the point of termination.
Limitation of LiabilityTo the fullest extent permitted by law, Ionic Fresh shall not be liable for:
- Pre-existing damage
- Permanent staining, discoloration, wear, or deterioration
- Damage resulting from prior treatments, underlying materials, subfloor conditions, or environmental factors
Any liability, if established, shall be strictly limited to the amount paid for the specific service performed. Ionic Fresh shall not be liable for indirect, incidental, or consequential damages.
Force Majeure (Uncontrollable Events)
Ionic Fresh shall not be held liable for delays or failure to perform services due to events beyond reasonable control, including but not limited to weather conditions, equipment failure, illness, emergencies, acts of God, or governmental actions.
Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to conflict-of-law principles. Any legal action arising under these Terms shall be brought in the appropriate courts located in Indiana.
Digital Acceptance & Entire Agreement
- By submitting a booking request, checking an acceptance box, signing electronically, or allowing services to proceed, Customer acknowledges acceptance of these Terms & Conditions.
These Terms constitute the entire agreement between the parties and supersede all prior verbal or written representations.
Proudly Serving Michiana • South Bend • Notre Dame • Mishawaka • Granger • Elkhart • Osceola • Goshen • Niles • Edwardsburg • Buchanan • New Carlisle • Walkerton • North Liberty • Bremen • Cassopolis • Surrounding Areas, If you’re nearby, we’re already cleaning carpets in your neighborhood.