Effective Date: 04/11/2023
Ionic Fresh (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit a form, or use our services.
Information We Collect
We may collect personal information that you voluntarily provide, including but not limited to:
- Name
- Phone number
- Email address
- Service address
- Appointment and service details
- Any additional information you choose to submit through our forms, calls, texts, or emails
We may also collect limited non-personal information such as browser type or device information for basic website functionality and performance.
How We Use Your Information
Your information is used solely for legitimate business purposes, including:
- Responding to inquiries and service requests
- Scheduling and confirming appointments
- Providing requested services
- Communicating service updates or follow-ups
- Improving our services and customer experience
- Complying with legal and operational requirements
We do not use your personal information for unrelated purposes.
How Information Is Shared
- We respect your privacy and handle your information responsibly.
- We do not sell, rent, or trade your personal information to third parties
Information may be shared only when necessary to:
- Perform or complete requested services
- Comply with applicable laws or legal processes
- Protect the rights, safety, or property of our customers or business
Any third parties involved are limited to those essential for business operations and are expected to maintain appropriate confidentiality.
Data Storage & Security
- We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse.
- Access to customer information is restricted to authorized personnel only.
- While no method of data transmission or storage is 100% secure, we strive to use commercially reasonable safeguards to protect your data.
Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Maintain business records
- Meet legal, tax, or regulatory obligations
- When information is no longer required, it is securely deleted or anonymized.
Cookies & Website Usage
- Our website may use basic cookies or similar technologies to ensure proper functionality and improve user experience.
- These cookies do not collect sensitive personal information.
- You may adjust your browser settings to refuse cookies, though this may affect site functionality.
Your Rights & Choices
You may request to:
- Review or update your personal information
- Ask questions about how your information is used
- Request deletion of your information, subject to legal or operational requirements
- Requests can be made using the contact information below. or on our contact us page
Third-Party Links
- Our website may contain links to third-party websites.
- We are not responsible for the privacy practices or content of those sites and encourage you to review their policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Proudly Serving Michiana • South Bend • Notre Dame • Mishawaka • Granger • Elkhart • Osceola • Goshen • Niles • Edwardsburg • Buchanan • New Carlisle • Walkerton • North Liberty • Bremen • Cassopolis • Surrounding Areas, If you’re nearby, we’re already cleaning carpets in your neighborhood.