Question 1

How often should I have my carpets professionally cleaned?

Accepted Answer

Most homes should have carpets professionally cleaned every 6–12 months. Homes with pets, children, or heavy foot traffic may benefit from professional cleaning every 3–6 months.

Question 2

What carpet cleaning method does Ionic Fresh use?

Accepted Answer

Ionic Fresh uses professional hot water extraction, commonly known as steam cleaning, to remove deep dirt, allergens, stains, and odors while remaining safe for carpets and families.

Question 3

How long does it take for carpets to dry?

Accepted Answer

Carpets typically dry within 3–6 hours depending on airflow, humidity, carpet type, and room temperature. Our fast-drying process helps minimize downtime.

Question 4

Do you clean pet stains and odors?

Accepted Answer

Yes. We provide professional pet urine and odor treatment using specialized solutions designed to neutralize odor-causing bacteria deep within the carpet fibers and padding.

Question 5

Can you remove tough stains like wine, coffee, or ink?

Accepted Answer

Many tough stains can be removed or significantly improved using professional stain treatments. Some stains may be permanent depending on fiber type and prior treatment.

Question 6

Do you offer upholstery cleaning?

Accepted Answer

Yes. We clean sofas, sectionals, chairs, loveseats, ottomans, and other upholstered furniture using methods that safely remove dirt, oils, allergens, and odors.

Question 7

Do you clean tile and grout?

Accepted Answer

Yes. Our professional tile and grout cleaning uses high-pressure extraction to remove embedded dirt, stains, and buildup, restoring the appearance of your floors.

Question 8

Do you offer mattress cleaning?

Accepted Answer

Yes. Mattress cleaning helps remove dust mites, allergens, stains, and odors and is recommended for allergy sufferers and routine home hygiene.

Question 9

How much does carpet cleaning cost?

Accepted Answer

Pricing depends on the number of rooms, size, and condition of the carpet. Additional services such as pet treatments or heavy soil removal may affect the final cost.

Question 10

Do I need to move furniture before cleaning?

Accepted Answer

We ask customers to move small items such as lamps and personal belongings. Larger furniture is typically cleaned around unless moving is requested in advance at an extra cost.

Question 11

What areas do you serve?

Accepted Answer

We serve South Bend, Mishawaka, Granger, Elkhart, Notre Dame, Niles, Edwardsburg, and surrounding areas in Northern Indiana and Southwest Michigan.

Question 12

How do I book an appointment?

Accepted Answer

You can schedule an appointment by calling (574) 968-7396 or booking online through our website. Same-day or next-day appointments may be available.